RMSimple. (RMS) Relationship Management Made Simple
The simplest, broadest definition can be found in the name Relationship Management a comprehensive way to manage the relationship with your client(s) including potential client(s) for long lasting and mutual benefit. The RMS systems enables you to capture information surrounding customer interactions and integrate it with every customer related function and data point. The resulting information mosaic is then used to create and automate a variety of processes that identify, and describe, valuable customers. Most important, these processes help you personalize new and ongoing interactions to cost-effectively acquire, stay close to, and retain these prospective client(s) Lead management is the process of contacting, qualifying and converting prospective client(s) into clients.
RMSimple's RMS web based management solution facilitates consistent communication, and constant contact with clients through a variety of workflows & marketing techniques.
Provide faster service and deliver better value to your customers throughout the world with the RMSimple's RMS for Customer Service. With its robust workflow,
Simple to use and affordable cost of ownership, this 100% web-based customer Relationship Management solution will transform your operations into a world-class customer service center.
Why RMSimple's RMS management solution?
* 100% web-based customer service management solution with extensive workflow automation and comprehensive, integrated processes
* Lower cost of ownership, requires less resources, and easily replaces more complex, expensive solutions
* Extremely Simple-to-use, fast time to productivity and highly customizable
* Unparalleled flexibility and value – the uniquely flexible, multi-project architecture allows you to centrally manage and automate diverse environments for different types of customers, companies, services and also track and automate processes beyond the customer service center, such as facilities management, compliance, human resources, and more.
RMSimple’s RMS enables organizations to:
* Centralize and manage all incoming customer issues via multiple communication channels
* Accelerate problem resolution with highly configurable and comprehensive rules-based workflow and escalations
* Increase customer satisfaction and reduce agent workload by giving customers multiple options to submit and track their own requests
24/7 using self-service and extensive knowledge management. Create a service catalog for customers and embed a highly customizable customer portal directly into your web site.
* Improve service delivery and ensure compliance with customer service level Audits
* Automate customer surveys along with reports on productivity, trends and performance
* Save agents valuable time and enable them to deliver excellent service from anywhere using real- time mobile access to the “RMStats™” via their mobile devices
Avoid the cost and management of the IT infrastructure for your web-based customer support center with the RMSimple's Hosting Service. We’ll host and manage your RMS at our secure data center. You’ll retain total control over administration and customization and avoid the headache of maintaining the software, servers, or upgrades.