Customer Focused
● Successfully onboarded and managed 2 Fortune 500 clients, delivering exceptional customer success solutions.
● Integrated Gainsight into a client's Salesforce system, optimizing their customer management process and enhancing customer experience.
● Designed and implemented a comprehensive Customer Success Process, including KPIs, CTAs, segmentation strategies, cadence meetings, and role assignments.
● Created insightful reports and analytics in Salesforce, providing accessible data to all team members, enabling data-driven decision-making.
● Streamlined data usage by centralizing all relevant information into Salesforce, promoting a more efficient and cohesive working environment.