When The Client Delays Choosing a Winner

We look at pending payments daily and approve as required. Presently, Support is working on a business day starting Canada EST (GMT - 4:00). Therefore, we are often up to a full day behind many Designers. We ask you please avoid sending multiple emails to Support requesting payment. If your payment approval date falls on a weekend, we will approve the funds on Monday.

Contests that pass 7 days beyond the final Judging Phase period will be flagged by admin to follow up with the Client. If the Client does not respond a contest winner may be chosen by admin (usually the current #1 rank) as per site terms or the community will vote on a winner. 

The winner must upload the chosen design as usual and rights to the design are transferred to the client whether it will be used or not. Designs chosen by admin approval may not be used in a public portfolio - such contests may be manually set to Private.

If a Designer uploads the final file but the Client does not "Approve", please wait 7 days from upload and request Admin approve in behalf of the Client.