Payment hold policy is based on Designer wins as follows:
- 0-5 wins - 2 weeks
- 6-10 wins - 1 week
- 11+ wins - immediate payment
The payment hold period begins when the Client approves the file. Payments will automatically release and the exact date can be found in your Contests and Payments panel.
As you build your reputation on the site, our level of trust in you will increase and payment will occur sooner. We have found that delaying payments for newer designers allows us to catch any potential problems before funds have been transferred. If your account is flagged for site violations, Admin may place payment holds up to 2 weeks to ensure that any potential problems are avoided.
If you know you have a payment pending (such as a Participation Payment), please wait the amount of time mentioned above; when that passes, you may contact Support.
Banned or frozen accounts that have pending payments may be paid on the 2 week payment schedule.