FAQ
GENERAL QUESTIONS
What is LogoTournament?
We are an online community where businesses can go to receive the logo they really want by hosting a logo design contest. This provides many more ideas and variety than a traditional design firm.
We are an online community where businesses can go to receive the logo they really want by hosting a logo design contest. This provides many more ideas and variety than a traditional design firm.
I can't sign up, I did not receive my confirmation email
Please check your junk/spam folder, as the email could be in there.
If after 10 minutes you haven't received the confirmation email, you can use the forgot password page to have the confirmation sent again.
Please check your junk/spam folder, as the email could be in there.
If after 10 minutes you haven't received the confirmation email, you can use the forgot password page to have the confirmation sent again.
What are the Prize Packages & Fees?
Customers currently can select the following Prize Packages:
The above Prize Packages include the Designer Prize & LogoTournament fees.
LogoTournament Fees are as follows:
Our fees are comparable to all popular freelance sites and we believe this to be a reasonable charge for holding prepaid contests, site development, advertising, promotion, customer service, community development, and staff.
PLEASE NOTE: LogoTournament.com is a Canada-based company. A small portion of US based Credit Card issuers will charge their clients a small international transaction fee which is independent of LogoTournament.com We disagree with this type of charge and have no control over such transactions. Please contact your financial institution if you are charged this fee.
Customers currently can select the following Prize Packages:
| Starter | $275 |
| Regular | $375 |
| Plus+ | $575 |
| or Custom | |
The above Prize Packages include the Designer Prize & LogoTournament fees.
LogoTournament Fees are as follows:
| Listing Fee | $39 |
| Prize Handling Fee | 10% |
Our fees are comparable to all popular freelance sites and we believe this to be a reasonable charge for holding prepaid contests, site development, advertising, promotion, customer service, community development, and staff.
PLEASE NOTE: LogoTournament.com is a Canada-based company. A small portion of US based Credit Card issuers will charge their clients a small international transaction fee which is independent of LogoTournament.com We disagree with this type of charge and have no control over such transactions. Please contact your financial institution if you are charged this fee.
What currency are the contests in?
All contests are in USD.
All contests are in USD.
What is Logo Court?
Logo Court is a Designer resolution system that aims to resolve Designer disputes through a community vote. Only qualified and experienced Designers are able to vote in these cases based on their level of points that they have achieved. If a designer loses a case, all their entries will be removed and they will no longer be able to participate in that particular contest. Upon request our Administrators will review cases that contest holders feel are unfair.
Logo Court is a Designer resolution system that aims to resolve Designer disputes through a community vote. Only qualified and experienced Designers are able to vote in these cases based on their level of points that they have achieved. If a designer loses a case, all their entries will be removed and they will no longer be able to participate in that particular contest. Upon request our Administrators will review cases that contest holders feel are unfair.
CLIENT / CONTEST HOLDER QUESTIONS
What Guarantee do I have?
If your contest does not receive at least 30 unique entries, you will be provided with a 100% Refund. If your contest receives over 30 unique entries, we will also provide a full refund less a $75 participation fee which will be paid to the best ranked designer. This policy is put in place to minimize your chance of being unsatisfied, but to also build a high level of confidence in your logo contest which will attract the highest quality designers. Statistically your contest has over a 98% chance of being successful.
If your contest does not receive at least 30 unique entries, you will be provided with a 100% Refund. If your contest receives over 30 unique entries, we will also provide a full refund less a $75 participation fee which will be paid to the best ranked designer. This policy is put in place to minimize your chance of being unsatisfied, but to also build a high level of confidence in your logo contest which will attract the highest quality designers. Statistically your contest has over a 98% chance of being successful.
Can I extend my contest?
Yes! Please contact support here, to request a free of charge extension up to three days. The extension will be applied the same or next business day. Please include the reason for your extension, as it can be very helpful to designers.
Yes! Please contact support here, to request a free of charge extension up to three days. The extension will be applied the same or next business day. Please include the reason for your extension, as it can be very helpful to designers.
How do I leave feedback?
To leave feedback, go to your contest page that shows all the logo. Below each logo there is small text link that says "Comments". Clicking that page will bring you to the discussion area for that particular designer where feedback can be left.
To leave feedback, go to your contest page that shows all the logo. Below each logo there is small text link that says "Comments". Clicking that page will bring you to the discussion area for that particular designer where feedback can be left.
Will the winning Designer provide revisions and different versions?
We recommend requesting all revisions while your contest is running or during the judging mode. Once a winner has been selected the winning Designer will provide an EPS vector file and multiple sizes of JPG through our automated file system. Upon Client request the Designer is required to provide the following logo variations: White Background, Colored Background, Black & White, and Solid Colors. Additional formats can include AI and PNG.
We recommend requesting all revisions while your contest is running or during the judging mode. Once a winner has been selected the winning Designer will provide an EPS vector file and multiple sizes of JPG through our automated file system. Upon Client request the Designer is required to provide the following logo variations: White Background, Colored Background, Black & White, and Solid Colors. Additional formats can include AI and PNG.
What file formats will I receive?
Your final file package will include an EPS vector file (industry standard) and various sized JPGs for different uses. Additional formats can be requested directly from the winning Designer via PM or email. You have 2 weeks after the winner is chosen to request file types and variations of the original design as stated: (1) Color (PNG for web), (1) Black and white (JPG), (1) Solid color (JPG), (1) High Resolution color (JPG). You may switch file types if you do not require the above. Please be specific. Any other variations and file types will need to be worked out with the designer at his or her normal rates.
Your final file package will include an EPS vector file (industry standard) and various sized JPGs for different uses. Additional formats can be requested directly from the winning Designer via PM or email. You have 2 weeks after the winner is chosen to request file types and variations of the original design as stated: (1) Color (PNG for web), (1) Black and white (JPG), (1) Solid color (JPG), (1) High Resolution color (JPG). You may switch file types if you do not require the above. Please be specific. Any other variations and file types will need to be worked out with the designer at his or her normal rates.
Do I own the logo?
Once a winner has been selected, and the uploaded design files approved, the legal ownership of the winning logo transfers to the Client from the Designer. All other logos, with the exception of the winning concept, remain copyrighted by the respective Designer.
Once a winner has been selected, and the uploaded design files approved, the legal ownership of the winning logo transfers to the Client from the Designer. All other logos, with the exception of the winning concept, remain copyrighted by the respective Designer.
Why EPS?
The two most common forms of vector files are EPS and AI. We have decided to use EPS as our preferred format as they are industry standard. There are also free EPS viewers available on the internet.
The two most common forms of vector files are EPS and AI. We have decided to use EPS as our preferred format as they are industry standard. There are also free EPS viewers available on the internet.
How do I view an EPS file?
Most people will not be able to easily view EPS files as they are primarily used by Designers and Print shops, and typically require Adobe Illustrator or other vector programs. However, there are a number of ways to view them:
1) Visit the 3M Promotional Products which has a very basic EPS viewer. Note: We are not responsible for any content on third party sites.
2) Download a free trial of Adobe Illustrator
3) Contact LogoTournament Support and we can inspect an EPS file for you.
Most people will not be able to easily view EPS files as they are primarily used by Designers and Print shops, and typically require Adobe Illustrator or other vector programs. However, there are a number of ways to view them:
1) Visit the 3M Promotional Products which has a very basic EPS viewer. Note: We are not responsible for any content on third party sites.
2) Download a free trial of Adobe Illustrator
3) Contact LogoTournament Support and we can inspect an EPS file for you.
Why isn't my contest getting as many entries as the other ones?
The number of entries depends on various factors: the complexity of your logo requirements, your level of interaction, and the contest time remaining. Simple, icon-based, logos will usually receive more entries. A complicated logo, such as a character illustration, takes much more time. If you participate frequently in your contest by providing daily feedback and rankings you can expect to get a lot more entries than someone who offers no interaction during the contest. Energy creates energy. Some contests do not receive the majority of their entries until the last 2 days or less. There are many reasons why this happens. Continue a high level of interaction in your contest and be patient. If you still have concerns, visit the current Contests page - this will likely put your mind at ease. As a last resort, you can contact Support for help and suggestions.
The number of entries depends on various factors: the complexity of your logo requirements, your level of interaction, and the contest time remaining. Simple, icon-based, logos will usually receive more entries. A complicated logo, such as a character illustration, takes much more time. If you participate frequently in your contest by providing daily feedback and rankings you can expect to get a lot more entries than someone who offers no interaction during the contest. Energy creates energy. Some contests do not receive the majority of their entries until the last 2 days or less. There are many reasons why this happens. Continue a high level of interaction in your contest and be patient. If you still have concerns, visit the current Contests page - this will likely put your mind at ease. As a last resort, you can contact Support for help and suggestions.
How long do I have to select a winner?
We require you to select a winner within 7 days of the contest ending. Most clients have a very good idea of who the winner is before the contest ends, so in most cases, the selection deadline is trivial. We allow one time, 3 day extension of the contest if you need more time or additional entries from the community. If a winner has not been selected within 2 weeks of the contest ending, we will do a final follow-up by email. If there is no response, LogoTournament Support will select a winner and distribute the prize based on existing ranking, existing CH comments and/or community feedback. This policy is rarely initiated but is in place to maintain a high level of Designer confidence and participation in our community. Thank you for understanding this policy.
We require you to select a winner within 7 days of the contest ending. Most clients have a very good idea of who the winner is before the contest ends, so in most cases, the selection deadline is trivial. We allow one time, 3 day extension of the contest if you need more time or additional entries from the community. If a winner has not been selected within 2 weeks of the contest ending, we will do a final follow-up by email. If there is no response, LogoTournament Support will select a winner and distribute the prize based on existing ranking, existing CH comments and/or community feedback. This policy is rarely initiated but is in place to maintain a high level of Designer confidence and participation in our community. Thank you for understanding this policy.
DESIGNER QUESTIONS
How does the designer signup process work?
At the present time we are not accepting any new designers. However you can submit your email to be notified when designer registrations open up again.
At the present time we are not accepting any new designers. However you can submit your email to be notified when designer registrations open up again.
What are the submission requirements?
VECTOR ONLY - No Photoshop; use Adobe Illustrator, Corel Draw etc. (Final artwork submitted in EPS with fonts converted to outlines)
NO CLIPART - this includes ISTOCKPHOTO, SHUTTERSTOCK, etc. (even if you have purchased a user license)
NO TRACING OR VECTORIZATION OF INTERNET CONTENT OR PHOTOGRAPHY Exceptions: 1) You own FULL copyrights to the image and have not used it before and agree to not use it again 2) The Client owns FULL copyrights to the image.
IMAGE DIMENSIONS - 350x280 px or (width/height ratio of 1.25:1) in JPG, PNG, or GIF format. (if you have issues, see the FAQ)
ONE CONCEPT PER SUBMISSION - Example: if you want to show a logo in red, blue, and yellow, create and upload 3 separate files.
NO WATERMARKS - your design firm or other.
IMAGE CENTERED - horizontally and vertically with sufficient spacing all around.
NO BORDERS - we are building a clean and consistent community portfolio.
BACKGROUNDS - White, Black, or Solid is best. Elaborate backgrounds (ie grunge, painted etc.) are allowed but not recommended. Do not show designs on buildings, vehicles etc. Moderators may remove designs that look unprofessional.
LogoTournament Staffs & Moderators may remove entries without notice violating the submission rules.
VECTOR ONLY - No Photoshop; use Adobe Illustrator, Corel Draw etc. (Final artwork submitted in EPS with fonts converted to outlines)
NO CLIPART - this includes ISTOCKPHOTO, SHUTTERSTOCK, etc. (even if you have purchased a user license)
NO TRACING OR VECTORIZATION OF INTERNET CONTENT OR PHOTOGRAPHY Exceptions: 1) You own FULL copyrights to the image and have not used it before and agree to not use it again 2) The Client owns FULL copyrights to the image.
IMAGE DIMENSIONS - 350x280 px or (width/height ratio of 1.25:1) in JPG, PNG, or GIF format. (if you have issues, see the FAQ)
ONE CONCEPT PER SUBMISSION - Example: if you want to show a logo in red, blue, and yellow, create and upload 3 separate files.
NO WATERMARKS - your design firm or other.
IMAGE CENTERED - horizontally and vertically with sufficient spacing all around.
NO BORDERS - we are building a clean and consistent community portfolio.
BACKGROUNDS - White, Black, or Solid is best. Elaborate backgrounds (ie grunge, painted etc.) are allowed but not recommended. Do not show designs on buildings, vehicles etc. Moderators may remove designs that look unprofessional.
LogoTournament Staffs & Moderators may remove entries without notice violating the submission rules.
I can't submit my entries, it keeps telling me that the size or proportions are wrong.
Double check image size - they must be exactly 350x280 px; some programs exporting to JPG/PNG/GIF occasionally miss a pixel width/height due to compression. Changing your DPI to 72, 96 or other will likely solve the problem. Check the default DPI value for your art board - export at the same DPI. In Windows, right click on the file, and view the properties. Quick edits can be made to entries with MSPaint or similar programs.
Double check image size - they must be exactly 350x280 px; some programs exporting to JPG/PNG/GIF occasionally miss a pixel width/height due to compression. Changing your DPI to 72, 96 or other will likely solve the problem. Check the default DPI value for your art board - export at the same DPI. In Windows, right click on the file, and view the properties. Quick edits can be made to entries with MSPaint or similar programs.
Why can't I submit logos in PSD? Everyone uses Photoshop!
First, it is our policy. We believe that the only acceptable format for Clients' logos are vectors. They offer the most versatility and look the best across many applications. All the Designers on this site use Adobe Illustrator, Corel Draw, FreeHand or any of the opensource vector programs. Final files are always submitted as true EPS vectors.
First, it is our policy. We believe that the only acceptable format for Clients' logos are vectors. They offer the most versatility and look the best across many applications. All the Designers on this site use Adobe Illustrator, Corel Draw, FreeHand or any of the opensource vector programs. Final files are always submitted as true EPS vectors.
I just won, how can I get paid?
Currently, all prizes are pre-paid through Paypal as it is the largest payment system in the world. Upload the final files, then wait for the Client to approve them through our system. This is a good time to follow up with the client to see if you can offer any revisions. Once the Client approves the files, you will automatically receive a Paypal payment less the LogoTournament commission (15% ). Make sure you have the correct Paypal email in your account settings.
Currently, all prizes are pre-paid through Paypal as it is the largest payment system in the world. Upload the final files, then wait for the Client to approve them through our system. This is a good time to follow up with the client to see if you can offer any revisions. Once the Client approves the files, you will automatically receive a Paypal payment less the LogoTournament commission (15% ). Make sure you have the correct Paypal email in your account settings.
What file types am I required to provide the customer?
You must provide (1) EPS with fully editable vectors (Adobe CS3 or earlier) and (1) JPG at 1000 X 800 pixels (upload to site). The client has 2 weeks after the winner is chosen to request file types and variations of the original design as stated: (1) Color (PNG for web), (1) Black and white (JPG), (1) Solid color (JPG), (1) High Resolution color (JPG). If a client wants a different type instead of the ones mentioned, please provide. If the client wants to switch a different file type please make this allowance. It is appreciated that, as a courtesy, you not resort to overcharging the customer because you feel the original prize was too low.
You must provide (1) EPS with fully editable vectors (Adobe CS3 or earlier) and (1) JPG at 1000 X 800 pixels (upload to site). The client has 2 weeks after the winner is chosen to request file types and variations of the original design as stated: (1) Color (PNG for web), (1) Black and white (JPG), (1) Solid color (JPG), (1) High Resolution color (JPG). If a client wants a different type instead of the ones mentioned, please provide. If the client wants to switch a different file type please make this allowance. It is appreciated that, as a courtesy, you not resort to overcharging the customer because you feel the original prize was too low.
The CH hasn't released the prize funds - what is the procedure?
Try to contact client via PM to see if there is any help you can provide. Sometimes, CHs must involve many people with different opinions to approve a logo design. We appreciate your patience. If 7 days have passed since the you uploaded your source files, you may email Support using the Help page. We will investigate, and if required, we can release the prize to you.
Try to contact client via PM to see if there is any help you can provide. Sometimes, CHs must involve many people with different opinions to approve a logo design. We appreciate your patience. If 7 days have passed since the you uploaded your source files, you may email Support using the Help page. We will investigate, and if required, we can release the prize to you.
Why do some contests have a lock beside them?
Contest with a lock beside them are Private and only viewable to Designers. This is an upgrade the Clients select if they do not want the public or search engines to see their contest. Designs can be viewed only by Designers on the contest page. Any entries submitted to Private contests will not be viewable anywhere on the site, including your portfolio.
Contest with a lock beside them are Private and only viewable to Designers. This is an upgrade the Clients select if they do not want the public or search engines to see their contest. Designs can be viewed only by Designers on the contest page. Any entries submitted to Private contests will not be viewable anywhere on the site, including your portfolio.
Why aren't some of my entries showing up in my portfolio?
If you have submitted to a Private contest (they have a lock icon) those entries will not show up in your portfolio to protect the interests of the Client.
If you have submitted to a Private contest (they have a lock icon) those entries will not show up in your portfolio to protect the interests of the Client.
I just won a trophy or a wreath, but it's not showing up in my profile.
Site rankings, trophies, and wreaths are updated once every 24 hours.
Site rankings, trophies, and wreaths are updated once every 24 hours.
How is designer ranking and points calculated?
Points are awarded at the end of the contest by the client:
1st - 50 points
2nd - 20 points
3rd - 10 points
4th to 10th - 2 points each.
In addition if the designer participated in the contest within 48 hours they will received one 20 point "Early Entry" bonus.
Overall site ranking is a total of all points received and is calculated once per day.
Points are awarded at the end of the contest by the client:
1st - 50 points
2nd - 20 points
3rd - 10 points
4th to 10th - 2 points each.
In addition if the designer participated in the contest within 48 hours they will received one 20 point "Early Entry" bonus.
Overall site ranking is a total of all points received and is calculated once per day.
What is the community contribution system?
Community Contribution is points system that tracks a designers positive participation on the site.
Community Contribution is points system that tracks a designers positive participation on the site.
| Activity | Points |
| Voting for a New Designer | 2 |
| Voting in a Logo Court Case | 2 |
| Reporting a comment that an admin agrees with and removes | 20 |
| Starting & Winning any of the following Logo Court cases: | |
| Similar Logo | 25 |
| Similar Logo (EXACT) | 250 |
| Stock Art | 100 |
| Stock Art (EXACT) | 250 |
| Trace | 100 |
| Trace (EXACT) | 200 |
| Recycle | 50 |
| Recycle (EXACT) | 100 |
| There is more than one logo in the entry | 20 |
| The logo has a watermark | 20 |
| The logo is oversized or is not neatly centered | 20 |
| The logo has a border | 20 |
| The logo is on an unapproved background such a vehicle or building | 20 |
What happens if a contest is refunded?
If the contest receives over 30 unique entries and a refund is requested, $75 participation payment will be paid by the client to the best ranked designer. The awarded designer will retain all rights to the their designs. If a contest does not receive at least 30 unique entries, a participation payment will not be paid.
We feel that the above policy is a good balance for reducing risk for both designers and clients. This policy has typically resulted in less than a 2 percent refund rate, which we are continually striving to get lower through constant improvements to our site, processes, and customer service procedures.
If the contest receives over 30 unique entries and a refund is requested, $75 participation payment will be paid by the client to the best ranked designer. The awarded designer will retain all rights to the their designs. If a contest does not receive at least 30 unique entries, a participation payment will not be paid.
We feel that the above policy is a good balance for reducing risk for both designers and clients. This policy has typically resulted in less than a 2 percent refund rate, which we are continually striving to get lower through constant improvements to our site, processes, and customer service procedures.
I just started submitting entries and they aren't showing up in the contest?
All new designer accounts are on probation, which means that LogoTournament administrators will be manually reviewing your entries before they are allowed into a contest. Entries are reviewed for quality and adherence to the submission guidelines. After a minimum of 20 entries, new accounts will either be approved or denied. Occasionally we will required more than 20 entries to be able to make an informed decision. Once new entries are approved they will appear in the contest and will be marked with the original submission time and entry #.
All new designer accounts are on probation, which means that LogoTournament administrators will be manually reviewing your entries before they are allowed into a contest. Entries are reviewed for quality and adherence to the submission guidelines. After a minimum of 20 entries, new accounts will either be approved or denied. Occasionally we will required more than 20 entries to be able to make an informed decision. Once new entries are approved they will appear in the contest and will be marked with the original submission time and entry #.
What is the early entry bonus?
If a designer has entered a contest in the first 48 hours, and has won a Gold, Silver, Bronze Trophy, or a Finalize Wreath they will be entitled to a once per contest "Early Entry" bonus of 20 points.
If a designer has entered a contest in the first 48 hours, and has won a Gold, Silver, Bronze Trophy, or a Finalize Wreath they will be entitled to a once per contest "Early Entry" bonus of 20 points.
