FAQ
GENERAL QUESTIONS
What is LogoTournament?
We are an online community where businesses can go to receive the logo they really want by hosting a logo design contest. This provides many more ideas and variety than a traditional design firm.
We are an online community where businesses can go to receive the logo they really want by hosting a logo design contest. This provides many more ideas and variety than a traditional design firm.
I can't sign up, I did not receive my confirmation email
Please check your junk/spam folder, as the email could be in there.
If after 10 minutes you haven't received the confirmation email, you can use the forgot password page to have the confirmation sent again.
Please check your junk/spam folder, as the email could be in there.
If after 10 minutes you haven't received the confirmation email, you can use the forgot password page to have the confirmation sent again.
How do you make money?
We currently charge the winning designer a 15% commission on winnings. We believe this to be fair fee for holding prepaid contests, site development, advertising, promotion, staffing, etc. and is comparable to all popular freelance sites.
We currently charge the winning designer a 15% commission on winnings. We believe this to be fair fee for holding prepaid contests, site development, advertising, promotion, staffing, etc. and is comparable to all popular freelance sites.
What currency are the contests in?
All contests are in USD.
All contests are in USD.
What is Logo Court?
Logo Court is a Designer resolution system that aims to resolve Designer disputes through a community vote. Only qualified and experienced Designers are able to vote in these cases based on their level of points that they have achieved. If a designer loses a case, all their entries will be removed and they will no longer be able to participate in that particular contest. Upon request our Administrators will review cases that contest holders feel are unfair.
Logo Court is a Designer resolution system that aims to resolve Designer disputes through a community vote. Only qualified and experienced Designers are able to vote in these cases based on their level of points that they have achieved. If a designer loses a case, all their entries will be removed and they will no longer be able to participate in that particular contest. Upon request our Administrators will review cases that contest holders feel are unfair.
CLIENT / CONTEST HOLDER QUESTIONS
Will the winning Designer provide revisions and different versions?
We recommend requesting all revisions while your contest is running or during the judging mode. Once a winner has been selected the winning Designer will provide an EPS vector file and multiple sizes of JPG through our automated file system. Upon Client request the Designer is required to provide the following logo variations: White Background, Colored Background, Black & White, and Solid Colors. Additional formats can include AI and PNG.
We recommend requesting all revisions while your contest is running or during the judging mode. Once a winner has been selected the winning Designer will provide an EPS vector file and multiple sizes of JPG through our automated file system. Upon Client request the Designer is required to provide the following logo variations: White Background, Colored Background, Black & White, and Solid Colors. Additional formats can include AI and PNG.
What guarantee do I have? What if I don't like any of the concepts?
Our guarantee is that if you do not receive at least thirty entries, we will refund your payment no questions asked. The chances of you not finding the right logo is less than 1%, as our customer satisfaction rate is over 99%. Our process is completely transparent and you can browse our current contests to see the results that are happening right now . The results are consistently great for the following reasons:
Our guarantee is that if you do not receive at least thirty entries, we will refund your payment no questions asked. The chances of you not finding the right logo is less than 1%, as our customer satisfaction rate is over 99%. Our process is completely transparent and you can browse our current contests to see the results that are happening right now . The results are consistently great for the following reasons:
- Over five thousand very competitive designers that have almost unlimited ideas and talent.
- A comprehensive design questionaire based on industry best practices that delivers results regardless of your logo & marketing knowledge.
- Huge range of choice with 50-200+ entries for a typical contest.
- We allow contest extensions up to 7 days free of charge if you need more entries and time to get what you are after.
What file formats will I receive?
Your final file package will include an EPS vector file (industry standard) and various sized JPGs for different uses. Additional formats can be requested directly from the winning Designer via PM or email.
Your final file package will include an EPS vector file (industry standard) and various sized JPGs for different uses. Additional formats can be requested directly from the winning Designer via PM or email.
Do I own the logo?
Once a winner has been selected, and the uploaded design files approved, the legal ownership of the winning logo transfers to the Client from the Designer. All other logos, with the exception of the winning concept, remain copyrighted by the respective Designer.
Once a winner has been selected, and the uploaded design files approved, the legal ownership of the winning logo transfers to the Client from the Designer. All other logos, with the exception of the winning concept, remain copyrighted by the respective Designer.
Why EPS?
The two most common forms of vector files are EPS and AI. We have decided to use EPS as our preferred format as they are industry standard. There are also free EPS viewers available on the internet.
The two most common forms of vector files are EPS and AI. We have decided to use EPS as our preferred format as they are industry standard. There are also free EPS viewers available on the internet.
How do I view an EPS file?
Most people will not be able to view EPS files as they are primarily used by Designers and Print shops. However you can visit 3M Promotional Products which has a very basic EPS viewer. Note: We are not responsible for any content on third party sites.
Most people will not be able to view EPS files as they are primarily used by Designers and Print shops. However you can visit 3M Promotional Products which has a very basic EPS viewer. Note: We are not responsible for any content on third party sites.
Why isn't my contest getting as many entries as the other ones?
The number of entries depends on various factors: the complexity of your logo requirements, your level of interaction, and the contest time remaining. Simple, icon-based, logos will usually receive more entries. A complicated logo, such as a character illustration, takes much more time. If you participate frequently in your contest by providing daily feedback and rankings you can expect to get a lot more entries than someone who offers no interaction during the contest. Energy creates energy. Some contests do not receive the majority of their entries until the last 2 days or less. There are many reasons why this happens. Continue a high level of interaction in your contest and be patient. If you still have concerns, visit the current Contests page - this will likely put your mind at ease. As a last resort, you can contact Support for help and suggestions.
The number of entries depends on various factors: the complexity of your logo requirements, your level of interaction, and the contest time remaining. Simple, icon-based, logos will usually receive more entries. A complicated logo, such as a character illustration, takes much more time. If you participate frequently in your contest by providing daily feedback and rankings you can expect to get a lot more entries than someone who offers no interaction during the contest. Energy creates energy. Some contests do not receive the majority of their entries until the last 2 days or less. There are many reasons why this happens. Continue a high level of interaction in your contest and be patient. If you still have concerns, visit the current Contests page - this will likely put your mind at ease. As a last resort, you can contact Support for help and suggestions.
Can I extend my contest?
Yes, please use the Contact Us form to put in a request for an extension. Extensions will be processed within 1 business day, and the extension is a one-time option for up to 3 days.
Yes, please use the Contact Us form to put in a request for an extension. Extensions will be processed within 1 business day, and the extension is a one-time option for up to 3 days.
How long do I have to select a winner?
We require you to select a winner within 7 days of the contest ending. Most clients have a very good idea of who the winner is before the contest ends, so in most cases, the selection deadline is trivial. We allow a 7 day extension of the contest if you need more time or additional entries from the community. If a winner has not been selected within 2 weeks of the contest ending, we will do a final follow-up by email. If there is no response, LogoTournament Support will select a winner and distribute the prize based on existing ranking, existing CH comments and/or community feedback. This policy is rarely initiated but is in place to maintain a high level of Designer confidence and participation in our community. Thank you for understanding this policy.
We require you to select a winner within 7 days of the contest ending. Most clients have a very good idea of who the winner is before the contest ends, so in most cases, the selection deadline is trivial. We allow a 7 day extension of the contest if you need more time or additional entries from the community. If a winner has not been selected within 2 weeks of the contest ending, we will do a final follow-up by email. If there is no response, LogoTournament Support will select a winner and distribute the prize based on existing ranking, existing CH comments and/or community feedback. This policy is rarely initiated but is in place to maintain a high level of Designer confidence and participation in our community. Thank you for understanding this policy.
DESIGNER QUESTIONS
What are the submission requirements?
VECTOR ONLY - No Photoshop; use Adobe Illustrator, Corel Draw etc. (Final artwork submitted in EPS with fonts converted to outlines)
NO CLIPART - this includes ISTOCKPHOTO, SHUTTERSTOCK, etc. (even if you have purchased a user license)
NO TRACING OR VECTORIZATION OF INTERNET CONTENT OR PHOTOGRAPHY Exceptions: 1) You own FULL copyrights to the image and have not used it before and agree to not use it again 2) The Client owns FULL copyrights to the image.
IMAGE DIMENSIONS - 350x280 px or (width/height ratio of 1.25:1) in JPG, PNG, or GIF format. (if you have issues, see the FAQ)
ONE CONCEPT PER SUBMISSION - Example: if you want to show a logo in red, blue, and yellow, create and upload 3 separate files.
NO WATERMARKS - your design firm or other.
IMAGE CENTERED - horizontally and vertically with sufficient spacing all around.
NO BORDERS - we are building a clean and consistent community portfolio.
BACKGROUNDS - White, Black, or Solid is best. Elaborate backgrounds (ie grunge, painted etc.) are allowed but not recommended. Do not show designs on buildings, vehicles etc. Moderators may remove designs that look unprofessional.
LogoTournament Staffs & Moderators may remove entries without notice violating the submission rules.
VECTOR ONLY - No Photoshop; use Adobe Illustrator, Corel Draw etc. (Final artwork submitted in EPS with fonts converted to outlines)
NO CLIPART - this includes ISTOCKPHOTO, SHUTTERSTOCK, etc. (even if you have purchased a user license)
NO TRACING OR VECTORIZATION OF INTERNET CONTENT OR PHOTOGRAPHY Exceptions: 1) You own FULL copyrights to the image and have not used it before and agree to not use it again 2) The Client owns FULL copyrights to the image.
IMAGE DIMENSIONS - 350x280 px or (width/height ratio of 1.25:1) in JPG, PNG, or GIF format. (if you have issues, see the FAQ)
ONE CONCEPT PER SUBMISSION - Example: if you want to show a logo in red, blue, and yellow, create and upload 3 separate files.
NO WATERMARKS - your design firm or other.
IMAGE CENTERED - horizontally and vertically with sufficient spacing all around.
NO BORDERS - we are building a clean and consistent community portfolio.
BACKGROUNDS - White, Black, or Solid is best. Elaborate backgrounds (ie grunge, painted etc.) are allowed but not recommended. Do not show designs on buildings, vehicles etc. Moderators may remove designs that look unprofessional.
LogoTournament Staffs & Moderators may remove entries without notice violating the submission rules.
I can't submit my entires, it keeps telling me that the size or proportions are wrong.
Double check image size - they must be exactly 350x280 px; some programs exporting to JPG/PNG/GIF occasionally miss a pixel width/height due to compression. Changing your DPI to 72, 96 or other will likely solve the problem. Check the default DPI value for your art board - export at the same DPI. In Windows, right click on the file, and view the properties. Quick edits can be made to entries with MSPaint or similar programs.
Double check image size - they must be exactly 350x280 px; some programs exporting to JPG/PNG/GIF occasionally miss a pixel width/height due to compression. Changing your DPI to 72, 96 or other will likely solve the problem. Check the default DPI value for your art board - export at the same DPI. In Windows, right click on the file, and view the properties. Quick edits can be made to entries with MSPaint or similar programs.
Why can't I submit logos in PSD? Everyone uses Photoshop!
First, it is our policy. We believe that the only acceptable format for Clients' logos are vectors. They offer the most versatility and look the best across many applications. All the Designers on this site use Adobe Illustrator, Corel Draw, FreeHand or any of the opensource vector programs. Final files are always submitted as true EPS vectors.
First, it is our policy. We believe that the only acceptable format for Clients' logos are vectors. They offer the most versatility and look the best across many applications. All the Designers on this site use Adobe Illustrator, Corel Draw, FreeHand or any of the opensource vector programs. Final files are always submitted as true EPS vectors.
I just won, how can I get paid?
Currently, all prizes are pre-paid through Paypal as it is the largest payment system in the world. Upload the final files, then wait for the Client to approve them through our system. This is a good time to follow up with the client to see if you can offer any revisions. Once the Client approves the files, you will automatically receive a Paypal payment less the LogoTournament commission (15% ). Make sure you have the correct Paypal email in your account settings.
Currently, all prizes are pre-paid through Paypal as it is the largest payment system in the world. Upload the final files, then wait for the Client to approve them through our system. This is a good time to follow up with the client to see if you can offer any revisions. Once the Client approves the files, you will automatically receive a Paypal payment less the LogoTournament commission (15% ). Make sure you have the correct Paypal email in your account settings.
The CH hasn't released the prize funds - what is the procedure?
Try to contact client via PM to see if there is any help you can provide. Sometimes, CHs must involve many people with different opinions to approve a logo design. We appreciate your patience. If 7 days have passed since the you uploaded your source files, you may email Support using the Help page. We will investigate, and if required, we can release the prize to you.
Try to contact client via PM to see if there is any help you can provide. Sometimes, CHs must involve many people with different opinions to approve a logo design. We appreciate your patience. If 7 days have passed since the you uploaded your source files, you may email Support using the Help page. We will investigate, and if required, we can release the prize to you.
Why do some contests have a lock beside them?
Contest with a lock beside them are Private and only viewable to Designers. This is an upgrade the Clients select if they do not want the public or search engines to see their contest. Designs can be viewed only by Designers on the contest page. Any entries submitted to Private contests will not be viewable anywhere on the site, including your portfolio.
Contest with a lock beside them are Private and only viewable to Designers. This is an upgrade the Clients select if they do not want the public or search engines to see their contest. Designs can be viewed only by Designers on the contest page. Any entries submitted to Private contests will not be viewable anywhere on the site, including your portfolio.
Why aren't some of my entries showing up in my portfolio?
If you have submitted to a Private contest (they have a lock icon) those entries will not show up in your portfolio to protect the interests of the Client.
If you have submitted to a Private contest (they have a lock icon) those entries will not show up in your portfolio to protect the interests of the Client.
I just won a trophy or a wreath, but it's not showing up in my profile.
Site rankings, trophies, and wreaths are updated once every 24 hours.
Site rankings, trophies, and wreaths are updated once every 24 hours.
How is designer ranking and points calculated?
Points are awarded at the end of the contest by the client:
1st - 50 points
2nd - 20 points
3rd - 10 points
4th to 10th - 2 points each.
Overall site ranking is a total of all points received and is calculated once per day.
Points are awarded at the end of the contest by the client:
1st - 50 points
2nd - 20 points
3rd - 10 points
4th to 10th - 2 points each.
Overall site ranking is a total of all points received and is calculated once per day.
